Who is in charge of the protection of your personal data?
MuslimValley (collectively referred to as "we" or "us") are responsible for the collection, processing, use and/or storage of your personal data for this website. We are committed to take all responsibility for the protection and security of your personal data.
What personal data is collected?
All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.
To register with our website, you only need to enter your name, email address, billing & delivery addresses, telephone number, date of birth and password. We collect your date of birth in order to prevent those under the age of 18 from registering with us.
Data collected by automated means
Various technologies may be used on our website in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.
A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:
A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these cookies are not created and saved by the web browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the Adobe Flash Player website. You can also obtain more information about these cookies on that website.
Web beacons (also known as pixel tags and clean GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by Google Analytics and/or other selected parties. You can find out more information about the processing of web analytics data by Google Analytics in paragraph below.
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this Privacy Notice. You can always have your personal data corrected or object to further processing.
We will use the information we have gathered about you to provide a convenient shopping experience for you, to fill your orders and to provide you with offers concerning our products and services.
We will use your personal data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data for the purpose of the assessment of your creditworthiness, for which we may use third parties.
If you have provided us with your personal data in relation to a promotion, event, etc, we may send you emails or other messages which relate to the service you have requested.
If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
If you have given your consent to receive newsletters, we will send them to you. If you have given us your consent during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we will send you a reminder. You can immediately unsubscribe from these notifications at any time and no costs by clicking on a link in the corresponding e-mail or other message.
If you have consented to be contacted, we may contact you via regular mail, e-mail, SMS, telephone or any other electronic means for our marketing, advertising and opinion research purposes. This includes for example, information related to products of MuslimValley, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of MuslimValley or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with us (such as but not limited to your shopping behaviour in e-shops, in MuslimValley physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, will be combined analysed and used. We may provide your contact data to other companies within MuslimValley for marketing, advertising and/or opinion research purposes. Please find at information on your rights and especially how you can withdraw your consent.
One of our core principles states that your data shall be treated with confidentiality. We will not sell your data to third parties. If required by law your data will be disclosed to third parties. If required due to business requirements and provided that it is allowed under applicable law, we will transfer your data to other companies of MuslimValley. In all other cases, data will not be transferred without obtaining your prior consent.
We may use service providers and data processors working on behalf of MuslimValley. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the data in any other way than required. The necessary steps are taken to ensure that our service providers and the processors working on behalf of MuslimValley protect the confidentiality of your data.
There may be occasions on which we disclose non-personal data to our partners in an anonymised form. Such non-personal data includes, for example, information about the number of visitors to a website during a certain period of time. Such information is generally only disclosed in a 'bundled' form.
If you provide us with personal data via our websites or other channels, this is done on an entirely voluntary basis and with the granting of your consent for it to be used in accordance with the provisions of this Privacy Notice. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal data to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your data. These options may include the possibility of displaying and editing your data online. It may also be possible to unsubscribe from services or delete user accounts or to receive information about the data held.
Right to object
E-mails that MuslimValley sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.
If you do not wish information about your behaviour at our website or being collected and assessed, you can opt-out of the gathering of the web analytics data as described below.
If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time send an email to firstname.lastname@example.org. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport or identification document).
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and. You can have your account deleted by sending an email to email@example.com.
Right to request correction
You have the right to request to correct, supplement, delete or block the personal data stored about you. We will notify you within 30 business days of receiving the request as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
The web analytic services on our website are provided by Google Analytics. This means that when you visit our website, a cookie by Google Analytics will be stored on your computer, except when your browser settings don’t allow for such cookies.
This further means that when you visit our website, the web analytics data described above – including the "click-stream data", the data from "web beacons and tracking links" and information stored in Google Analytics’ cookies – will be sent to Google Analytics for analysis for and on behalf of us. Please note that if you have created an online profile at our website and if you are logged on in this profile, a unique number identifying this profile is also being sent to Google Analytics in order to be able to match the web analytics data to this profile.
Our website and use retargeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop and our products, advertisement from us on partner websites. We are convinced that the display of a personalized, interest-based advertising is more interesting than advertising that does not have a personal connection.
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our websites or and your interaction with our communications, including advertising.
Retargeting technologies analyse your cookies and display advertisement based on your past surfing behaviour. For further information on cookies, please refer to paragraph 2 of this Privacy Notice.
We do not store any personal data about you with this technology and the usage of our retargeting technology is in compliance with the existing Data Protection requirements.
Changes to this policy
MuslimValley has pledged to adhere to the fundamental principles of Data Protection and considers this Privacy Notice as being binding in nature. We therefore regularly review our Privacy Notice in order to ensure that it is free or errors, is clearly visible on our website, contains all the required information, is implemented in full, and is compliant with the Data Protection principles. This Privacy Notice may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. We will not restrict your rights granted in accordance with this Privacy Notice without your explicit consent. Significant changes to the policy will be publicized on our website along with an updated version of the Privacy Notice.